A Counsellor Who Cares For You
Police - For all urgent and non-urgent criminal matters. You can also find a range of helpful information including the process for supporting you in a family harm/violence situation as well as the sexual assault/harm reporting process, so you can make an informed decision before contacting police. Any person can also apply under the Family Violence Information Disclosure Scheme (FVIDS) if you are concerned about a person who is in a relationship and have concerns about their safety.
If you need urgent Police help but cannot speak because you are afraid for your safety or that of others around you, the 111 operator can assist you in the following ways:
If it’s not safe for you to speak, stay silent, push 55 on your mobile phone (or any button from a landline) and you will be put through to Police.
Once connected to Police, the Police call taker will attempt to communicate with you by asking simple yes or no questions and you will be asked to push any keys on your phone in response to these questions. If you are not able to speak, listen carefully to the questions and instructions from the call taker so they can assess your call and arrange assistance for you.
If you can, it is always best to speak to the call taker even by whispering. You may need to whisper to give your location.
Emergency Caller Location Information (ECLI)
If you are calling from a mobile phone, the Emergency Caller Location Information (ECLI) system allows automatically generated information about the location of that device to be made available, at the time of the call, to the emergency service (Police, Fire or Ambulance). ECLI information indicates the approximate geographical position of a mobile device and is generated by an emergency 111 call from that device. Using ECLI improves the accuracy and speed with which Emergency call takers can verify a caller’s location.
The system is managed by the Ministry of Business, Innovation and Employment (MBIE) and the process and system has been included in a Code of Practice (link is external) issued by the Privacy Commissioner. Police will only hold the ECLI for the purpose of responding to an emergency call and will keep a record of the information that was relied upon to respond to the call.
Plunketline – is a free 24-hour phone parent helpline and advice service available to all families, whānau and caregivers seven days a week. When you call PlunketLine, your call will be answered by a Plunket nurse, who can give you health advice and information on parenting issues and your child’s health and wellbeing. They also have nurses who can speak other languages. You don’t have to be registered with Plunket to access or use PlunketLine services.
Womens Refuge – is a free 24-hour free phone service to get confidential advice and help with Family Harm/Violence. They can provide emergency safe accommodation to keep your and your children safe, including incidents regarding sexual harm. They also provide specialist support for Maori Wahine, Migrants & Refugees, Lesbian & Older Women as well as Women with Disabilities and Youth/Children.
Hey Bro – is a free 24-hour free phone service to get confidential advice and help with Family Harm/Violence including for those who are doing the harm. When you are angry or have been angry and are ready to seek help, they are ready waiting for your call. They understand how anger can take control and lead to hurting people you love. Their goal is to keep whanau/families together safely using their experience and ability to provide various support services needed.
Victim Support – provides a 24-hour free service for victims of crimes to access support with a trained volunteer and referral to funded free therapy sessions with a specific trauma experienced Counsellor under their funding - Victim Assistance Schemes (VAS) including Homicide Counselling, Death by a Criminal Act Counselling, Sexual Violence Counselling (if you are unable to access an ACC approved sensitive claims therapist), Serious Crime Emergency and Civil Defence Emergency Management Counselling.
The Alcohol Drug Helpline – is a 24-hour free phone service to speak with a trained Counsellor for friendly, non-judgmental, professional help and advice. If you are concerned about your own drinking or drug taking they can assist with information, insight and support. If you are a family/whanau member, friend concerned about someone else, they can help you develop strategies for yourself and the other person. They provide specific services including those for Māori, Pacific peoples, Youth, Work and Income clients and those impacted upon by Methamphetamine use and include a big range of useful printed information they can send you.
Oranga Tamariki – is a 24-hour free phone service to speak with a trained Social Worker if you have any care and protection concerns for the welfare of a child. You can speak to them anonymously if you choose, regarding your worry for the child/children concerned, or you can email them instead.
Citizens Advice Bureau - Provides free, confidential, independent information and advice to anyone on thousands of helpful topics. They help people know what their rights are and how to access services they need.
Gambling Helpline – a free 24-hour phone service to speak with a Counsellor for people experiencing problem gambling or for those people who are supporting someone with a gambling problem. They also have specialist services to support Maori, Pasefika, and Youth. They can also provide specific debt and budgeting assistance.
Family Violence It's Not Ok – An information line for information about services that can help you if you are experiencing or witnessing violence, or want to change your own behaviour. It is always OK to ask for help.
Work & Income NZ (WINZ) And Studylink Counselling – Information and benefits relating to subsidised counselling fees and assistance with transport costs to attend counselling sessions. You don't have to be already on a WINZ or Studylink benefit to qualify for this assistance.
Aunty Dee – Free online tool for anyone who needs some help working through a problem or problems, using a systematic approach to decision-making based on structured problem-solving including the Cognitive Behavioural Therapy (CBT) approach. Aunty Dee has been culturally designed with Pacifica people in mind.
Gumboot Friday New Zealand/I Am Hope Charity - Children, youth and young adults aged under 25 years old may apply directly for funding via a quick and simple online process for a limited number of counselling sessions with a selection of therapists registered with their organisation.
Canterbury District Health Board Mental Health Services – a free non-emergency general and specialist mental health community service with Registered Nurses, Psychiatrists and other Allied Health Professionals for those experiencing acute or chronic mental health issues including eating disorders, forensic issues, intellectual disability for children, youth, adults and older persons. They provide assessment, treatment and support services.
Outline NZ – A service to support LGBTIQ+ community members and family members with any issues relating to gender or sexual diversity including connecting people with other LGBTIQ+ friendly services and organisations.
Telehealth Counselling Benefits - If you would like to see an overview of the pros and cons of Telehealth (video link) counselling, check out the following link:
Benestar - An Employee Assistance Program (EAP) provider that contracts to employers to provide counselling and critical incident services at no cost to the employee.
Raise - An Employee Assistance Program (EAP) provider that contracts to employers to provide counselling and critical incident services at no cost to the employee.